Audit Trail - Alarms

SureView maintains a log of all actions taken by users while procuring an Event. This history can then be reviewed in the Event Search and Insights pages

The audit section of the page displays this record. At the top, you can switch between different filters to see specific types of records.

Clicking Alarms will show a complete trail of each alarm received within this event.

 Red alarms are awaiting acknowledgment from the user. To acknowledge an individual alarm the user must click it in the trial or alternative use the "Ack All" button to acknowledge all alarms in the event.

The alarm logs includes

• Time
  The Date Time of when the Alarm was received -  shown in both the users' current local time zone and the time zone of the Area (useful when monitoring areas across multiple time zones).
  
  
• Priority
  The Priority of the alarm (the higher the priority, the more important the alarm).
• Details
  The text details of the alarm, the structure of the details can vary slightly depending on how it's been configured but generally follows the structure
  Alarm Point Name - Alarm Type - Alarm Text
• Linked Cameras
  How many cameras this particular alarm has been linked (or is associated) with.
• Operator
  This is generally blank as isn't relevant for the alarm record
  
  
• Quick Mask
  A quick mask button that allows an operator with the appropriate permissions to quickly mask (disarm) the alarm point associated with this incoming al;arm.
  
• Location Pin
  Clicking the location pin will focus the Map to the alarm's location.
  

Technical Details

The Technical Details for an individual alarm can be expanded bu using the arrow button. This will then show extra information including

• Event Record ID
  The unique identifier of the received alarm.
• Input 1 & Input 2
  The alarm point's input number. used to help identify the alarm point
  
  
• Device
  The name of the alarming device - For standard email alarms this will be "Alarm Server"
  
• Device Type
  The type of the alarming device - For standard email alarms this will be "Default Alarm Server"
  
• Location
  The GPS Latitude,Longitude coordinates of the alarm. Clicking the coordinates will focus the map to the alarm's location
• Email
  If the alarm was triggered by an email - the Email button will appear in the "Technical Details" section. Clicking the button will open the email preview screen which shows the original email text (including any attachments) - This can provide the user with more information or context regarding the alarm.
  Note: The email button may take a few seconds to appear depending after expanding the alarm's technical details.