Alarm Processing Queue

This is likely where you will spend the majority of your time within SureView. This screen is shown after login and looks similar to this:

Incoming Alarms are displayed here in the queue, in priority order. Each Alarm includes the following information: 

• How long ago the event was triggered
• Where the event occurred
• The name of the event
• The alarm priority
• How many times the alarm has been triggered

When there are active Alarms in the queue, a red border will periodically flash around the SureView window. If sound is enabled, you will also hear an Alarm.

The Alarm queue displays a list of Alarm events that need to be handled. An Alarm event is one or more Alarms grouped to be processed together. 

 

Each event in the queue will show how long ago the first Alarm for that event came in, the Area in which the Alarm is taking place, the name and type of the highest priority Alarm in the event, and how many Alarms are grouped into this event. 

For each event, you may also see a number of other icons:

•  means the event has previously been handled, but was returned to the queue without being closed.
•  means that the event has a physical location. Hover the cursor over this to highlight the location on the map.

By default, this queue is sorted by priority. If two or more Alarms have matching priority, it will show the oldest Alarm at the top. 

By clicking the column headers, you can sort by that column. Clicking on the column again will first reverse the order, and then reset the sort back to default. 

Clicking on an event in the queue will allow you to claim it and start handling it—it will also remove it from the active Alarm queue for all other Users, and move you into the response screen. 

Alarm Filters

Alarm filters allow you to select which events are relevant to you, and ensure that you only see these events. 

When you first log into SureView Ops, you will just see an "All" filter. This shows you all alarms on the system.

Click the  icon to add a filter. 

If filters have already been configured, you will see a list of filters you can add. Selecting a filter from this list will automatically add it.

When you have added a filter, you will see additional tabs. Next to "All", you will see "All Open Filters". This adds all events from every filter you have open. 

You will then see each filter you have added. You can continue to add as many filters as you require.

You can use Control and your number keys to move between filters. Ctrl+1 will select All, Ctrl+2 will select All Open Filters, and 3 to 0 will select other filters in turn.

If you want to create a new filter click  and you will be presented with a screen similar to the one below:

Note: If you cannot see the filter options (Priority, Number of Alarms, etc.) you can use the Show More/Less criteria arrow. / 

Here you can give the filter a name and decide whether it is a personal view or a shared view by using the "Shared" checkbox. 

Below the title you can decide what Areas to include in this filter. (Not adding an Area will automatically include all Areas.) If you do add an Area you will see it listed below the Filter name along with two buttons: 

The first button allows you to remove the Area from the filter  The second button, lets you decide whether to include the site's sub-areas 

The bottom section of the screen allows to specify what the view is filtered on.

The Filters allow you to filter on Priority, Number of Alarms, Routing Groups, Alarms Tag, and Alarm Age, in seconds. You can use the criteria Greater Than, Less Than, and Equal To, in order to specify exactly what you need to filter. 

Good examples of Filters are: High Priority, Alarms Over X Age, High Risk or High Importance Areas, and Alarms with specific tags such as Fire or Panic.

Overview Tabs

In the bottom of the Alarm Processing Queue are the overview tabs. These provide quick access to information pertaining to ongoing events. They're separated into four tabs. Each tab is a Filter describing the content of the feed. They are described in more detail below:

 

Processing

When an operator begins processing an event, the event is removed from the queue for all other operators. It is then put into the tab labelled “Processing”, visible on the left of the overview tabs in the Alarm Processing Queue. This is where you can see any events that have been started by an operator, but have not yet been ended or parked. The event’s time, location, name, and associated operator will be shown in a list format.

 

Parked

Events that have been parked are displayed in the tab labelled “Parked”. The specifics behind parking events will be discussed later. For now, these are simply events that are not currently being processed, but have been taken from the queue without being ended. The event’s time, location, name, when it was initiated, and how long it has been parked will be shown in a list format.

 

Tours

The tab labelled “Tours” is where you can see all ongoing manual tours being performed by other operators. The tours’ time, location, and status will be shown in a list format. 

 

Top Menu

Process Top Priority

In the upper right corner of the Alarm processing queue is a button labelled “Process Top Priority”. Clicking this button will start processing the Alarm with the highest priority number. This will be the first Alarm in the queue. Clicking this button will take you to the Alarm Handling Window.

Manual Raise

Manual Raise allows you to add new Alarms into the system directly. You will need to specify a type and a location, but you can also add any additional information you require.

Start by clicking  at the top of the Alarm screen, or you can use Ctrl+R. This will open Manual Raise.

You can set the location in one of two ways:

• To set the general Area, you can pick the Area and floor directly.
• To set the exact position where the alarm occurred, you can click on the map. The map also has search options to jump to a configured Area or an address. 

Selecting an Event Type

Once you have chosen an Area you will be able to select an Event Type that best describes the Alarm you are trying to create. 

Depending on how your Event Types have been configured you may have a different set of Event Type Options for different Areas.

Administrators are able to customize the list of available Manual Raise Event Types on the Event Configuration screen.

When you have entered all the details for the alarm, you can click OK. If the "Automatically Claim" box is checked, you will then immediately start handling the event, and be taken to the response screen. 

Manual Raise Troubleshooting

If the Event Type drop down list is showing "List is empty" that either means that you haven't selected an Area. (Remember, you should select an area before selecting an Event Type) or your administrator has not configured (or has removed) the list of Manual Raise Event Types in the Event Configuration screen.

 

Manual Tour

In the upper right corner of the Alarm processing queue is a button labelled “Manual Tour”. This is used to open an Area within SureView without initiating an alarm. Often manual tours will be scheduled at regular intervals throughout the day. 

 

 

Alarm Map

The Alarm map is shown on the Alarm screen, and shows the location of all Alarms in the current filter.

 

On the map, Alarms shown with are waiting to be claimed, and are in the Alarm queue. Alarms shown with  are currently being handled, and are shown in the Processing queue.

Moving your mouse over an event in the Alarm or Processing queue will highlight it on the map.

 

Masking / Disarming Alarms

Required Permissions: Mask Alarm Points and/or Mask alarm points for an extended period of time

Individual email alarms and entire Areas can be quickly masked by clicking on the masking 'shield' button. This is displayed at the top of the Alarm Queue Page.

Once open you can click the MASK button to temporarily (default to 10 minutes) suppress any further alarms, or use the interface to search for any other alarm points or areas to mask instead.

When an alarm point is masked it will stop triggering in SureView
Note: Masking does not stop the on-premise device from sending email alarm

If a user has the Mask Alarm Points permission they will be allowed to mask the alarm up to 24 hours (14,440 minutes)

If a user has the Mask Alarm Points for an extend period of time permission they'll be allowed to mask the alarm point indefinitely

Important
Masking does not suppress Manual Raise Alarms OR Email Alarms with a priority of 1000 or above,

 

Masking Status Icons

Active

The Green shield indicates how many Areas are fully active

 

Partially Masked

The Yellow shield indicates how many Areas are partially masked (some alarms are masked, some are active)

 

Masked

The Red shield indicates how many Areas are fully masked (all the Area's alarms are masked)

Masking Window

Once you open the masking screen you can choose which Alarm(s) you would like to mask and for how long (default 10 minutes).  The Area tree can be filtered by Mask status by clicking the relevant filter icon. 
Note: The White Shield filter will show all Areas regardless of status