Insights

Insights is the built-in reporting software included with SureView Ops. 

Insights can be used to see general event statistics such as outcome frequencies, as well as more specific applications, such as identifying individual alarm points that consistently throw nuisance alarms.

On the left you will be able to select report you want.

After selecting a report you will able to apply filters such as Areas, Categories, or Users, as well as Date Ranges, and Report Types (Bar Char, Pie Chart etc.)

You are also able to download the raw data as a CSV file using the download button   and then import this to your preferred spreadsheet or reporting software.

Note: The list of available reports may differ depending on your individual account preferences. If you do not have a report in this list but need it (or have a request for a specific report that isn't included) please raise a support ticket and a member of our team will be happy to help.

Activity Report (Shift Report)
This report will, in turn, generate a PDF report with the main Event/Alarm Details over a Date/Time range. This includes:

• Start & End times
• Operator Name
• Area Name
• Event Category/Outcome
• Event Category/Outcome Notes

Event / Alarm Statistics Section

Alarm Count by Area
This report shows the count for Alarm Events per Area. While in this report, you can drill down to the Alarm Count by Point report. You can filter this report as needed (for example: Only show "Door Forced" alarms).

Alarm Count by Day
This report shows the count for Alarm Count by Date/Time. While in this report you can drill down to the Alarm Count by Hour report. You can filter this report as needed (for example: Only show alarm counts for Area "400 North Ashley").

Alarm Count by Outcome (Category)
This report is based on the outcome/category of the alarm event—whichever the operator chooses to log when they close the event. You can drill down to the Alarm Count by Operator report by clicking on one of the data bars in the chart.

Alarm Count by Point
This will report on the number of alarms received by individual alarm points/responses. It is particularly useful for identifying problem points which could be triggering too often due to mechanical faults, (e.g. faulty door, forced sensor, etc.) or perhaps. due to people not following policy or needing additional training (e.g. an entrance door being regularly propped open).

Alarm Count by Type
Alarm data grouped by the Alarm Type. (e.g. Door Forced, Door Held Open,  Terminated Badge, Perimeter Breach Detection, Slip & Fall, Manual Raise Alarm, etc.)

Alarm Event List
This is a simple table showing the individual alarm events that match the features you selected. It includes:

• EventID
• Created Date/Time
• Closed Date/Time
• Response Time (how long did it take for an operator to pick up the alarm after it was triggered?)
• Processing Time (How long did it take for an operator to close the alarm event after it was picked up?)
• Operator (which operate handled the event?)
• Area
• Outcome/Category 
• Outcome/Category Note
• Incident (Was this event marked as an Incident or not?)

Performance

The Performance Reports (listed below) provide you with operator and area performance stats, including response time (how long does it take to pick up an alarm from the queue?), processing time (how long does it to take to close an event after it has been picked up?), and alarm counts. 

Alarm Count by Operator
Avg. Processing Time by Area
Avg. Processing Time by Operator
Avg. Response Time by Area
Avg. Response Time by Operator

Insight | Permissions

The User Group that the user has been assigned must have Permissions to see each report. The screenshot below shows the Permissions available from within the User Group Setup interface. 

If you attempt to access a report you do not have permission for, an error message will be displayed. Please contact your system administrator if you believe this to be a mistake.