Open the app, then enter the username and password issued by your SureView administrator. For help setting up Users eligible for mobile login, visit the Getting Started page.
Selecting a Call Sign
After logging in, you will be prompted to select a Call Sign. This identifier is how operators will keep track of who to dispatch. Ideally, a Call Sign is associated with a particular region or location, rather than a specific individual. That is to say, the Call Sign you select today may be different from the one use tomorrow, if you are patrolling a different area.
Patrolling guards available for Dispatch can be dispatched using the desktop interface while handling an event. Guards using the mobile Dispatch interface are denoted in the Dispatch menu with a mobile icon. Otherwise, a radio icon is present.
After being dispatched, a banner will appear at the top of the screen, and an alarm pin will be included on the mobile map. If the device was in sleep mode at the time of being dispatched, a push notification will play a brief alarm sound and notify the guard of their new dispatch.
A list of ongoing dispatches can be viewed by pressing the button in the lower right, which will open the following swipe menu:
Within each event container, the event details can be viewed. This includes the type of event, the area it was raised at, the event's requester, and any additional notes appended by the operator.
Pressing the button will collapse the menu and bring the map view to the corresponding event location.
After pressing the Button, the operator will be informed that you are en route to the event location. This is an important step, as it logs the first moment the patrolling guard acknowledged the alarm.
Once the guard has arrived at the location, they will tap the alarm pin and press the button to log that they are now actively investigating the incident. This information ultimately becomes part of the audited trail of events that helps to reconstruct any past incident. All anyone has to do is view the details on the Event Search page.
After the guard has indicated their arrival, they will be presented a menu where they can communicate with the operator in real time.
A basic chat module is built into the app, such that guards can send and receive messages to keep one another informed as an event progresses.
After the event has been resolved, guards will press the button to indicate that the Dispatch request has been carried out. This will return their status to available for further dispatches.
Pressing the button in the lower left corner () of the screen will open the swipe menu on the left side of the screen. This is where you can check which Call Sign you are currently using. The name will be displayed in the upper left corner, and will resemble this:
A handful of additional features are held here, each of which is discussed below.
Guards have the ability to manually change their availability for the sake of taking bathroom breaks, eating lunch, and so on. To do this, simply press the "Available" button at the top (), and then select the button with the reason for your break. Include any additional notes, and press the check button () to confirm the change. Each of these actions are documented for future reporting purposes.
The directions provided by Google maps are predominately beneficial to users with areas covering very large regions. For smaller patrol zones, the directions functionality may be switched off from this menu.
From this menu, guards also have the ability to log out. This will free up the chosen call sign, and mark their shift as complete.