Options

There are 2 ways to send SMTP alerts in to Ops from a security device or system:

1. Via a real email server, in which case the email will look like this: Source system/device -> real SMTP server -> Ops
2. Directly to the Ops servers, so the email looks like this: Source system/device -> Ops

1) Real email via an email server

To send real email via an email server you will need to:

1. Have the device/system configured according to the manufacturer's instructions, enabling it to send emails out to real email addresses.
2. Enter the email address provided by the Ops "Alarm Setup" screen for it to be sent to.

Simulation

You can simulate how it will look when the alert comes in to Ops by sending to the address provided by the Ops interface. Send it from any real email system such as GMail or Outlook.

2) Direct to Ops

To send email direct from a system or device you will need to:

1. Edit the SMTP Server settings of the device/system by following the manufacturer's instructions to set the following: (Refer to your manufacturer's instructions to find where these are located)
   1. SMTP Server:
      1. us-smtp.sureviewops.com (if your Ops account is held in the US)
      2. eu-smtp.sureviewops.com (if your Ops account is held in the EU)
   2. SMTP Port: 587 (port 25 is also supported but many ISPs block this outgoing as it is meant for mail server-to-mail server communication only)
   3. Encryption: STARTTLS is supported if you wish to encrypt the messages from your system to Ops (sometimes listed as "TLS").
   4. Authentication: None necessary (the address being sent to is used to identify the device)
   5. Sender name/address: Any value (this will be shown in the email viewer of the Ops interface so you may wish to use it to identify the source device/system)
   6. Attachments: have the system include any images, video, or other attachments as necessary (these will be shown in the email viewer in the Ops interface).
2. To address: The email address provided by the Ops "Alarm Setup" screen must be entered as the "To" address for your system to send its emails to.

Simulation

You can simulate how it will look when the alert comes in to Ops by sending direct to the Ops servers using the Send-MailMessage PowerShell command with the same values you entered above. Example:

Send-MailMessage -ComputerName YourRegion-smtp.sureviewops.com -Port 587 -From anything@anything.com -To AddressProvided@OpsUI.com -Subject "Some subject to appear in the alert line" -Body "Some body to appear in the viewer"