If you are getting an Invalid username or password error message when you attempt to login, check these items first:
- Are you logging in to the correct region?
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https://eu.sureviewops.com for EU Hosted SureView Ops
- Is Caps Lock on?
Check your keyboard to make sure caps lock hasn't been switched on accidentally
- Is Num Lock off?
If you are using the keyboard number pad to enter part of your password, check to make sure Num Lock is switched on.
- Are you using your full email address?
Your email address is also your username: Make sure to use your full email address and not just the first part. For example: firstname.lastname@example.org not just joe.blogs
- Have you forgotten your password?
Use the "Forgot your password?" link on the login screen to trigger a password reset email.