AMAG Symmetry SaaS Alarm Receiver

Manufacturer: AMAG (+1 (800) 889-9138 | +1 (800) 874-1091 )
Product: Symmetry Access Control
Type: Access Control

Native Integration: Supported Features

The AMAG Symmetry integration supports the following features:

• Alarms
• Door Pulse
• System Synchronization

Native Integration: Requirements

License Requirements

You will need the following licenses to be added to your AMAG application:

• Professional Server STN
• XML Open Integration

These licenses should be requested from your AMAG Symmetry account manager and will be included in the license package you receive. After obtaining the licenses, they should be added in the System License section of your AMAG Application.

Opening the System License manager, will prompt you to the following screen. Your requested license comes with a pdf file that includes the required information to add the license here:

Enter the serial number into the serial number box in the software, this should then go and get the registration key and apply it to the software.

Network Requirements

Permission Requirements

• A User configured on AMAG with permissions for the alarms you want to receive in SureView
  • Acknowledge Alarms
  • Edit Alarms
  • View Events
  • View Events and Alarms
  • View Site
• A SQL Authenticated user (not Windows Auth) configured for the Amag Symmetry SQL database access with read and write permissions in order to:
  • Sync devices
  • Update events/ alarms

Native Integration: Device Setup

In order to set up a new device for AMAG, in the Device page, add a new sync with a type of Amag Symmetry

There are multiple values needed for this field that needs to be entered.

The host address of the database

databasehost=XXXXXX;

This value specifies the port - needs to be 1433

databaseport=1433;

The username for the user that has access to the database - please note this needs to be a SQL authenticated user, and a windows authenticated user won't work.

databaseusername=XXXXXX;

This should be the password for the Amag Symmetry SQL Server user

databasepassword=XXXXXX;

The number of seconds between requesting alarms from the Amag Symmetry server

Endpoint=XXXXXX;

This is the fully qualified address of the Amag XmlOpenIntegrationApi endpoint

DNSIdentity=XXXXXX;

This is the dns identity of the Amag XmlOpenIntegrationApi endpoint

You will need to put all of theres Key and Values together and put it in the Extra Value field:

databasehost=X;databaseport=1433;databaseusername=X;databasepassword=X;alarmCheckInterval=X;Endpoint=X;DNSIdentity=X

After saving these changes to the new sync system you created, go on the Syncs tab on the left and click on ADD AREA SYNC.

You will get this window to add information on the individual area syncs:

Title: Your title of choice for this sync.

Area: The area that you want the alarms, doors, etc. from this sync to be associated with in your system.

Identifier: You can bring in all devices using device prefix or the device name (please note the filters are case sensitive) - if you leave this filed empty, the sync will bring in all of the devices:

• DevicePrefix=XXXX

• DeviceName=XXXX

SureView will now automatically sync any Alarms/Doors into the appropriate Area(s) - this may take a few minutes to complete depending on the quantity of synced items. Once synced, AMAG will be ready to use and will start receiving SureView alarms. The Last sync stat on the previous page will show if the sync has been processed or not. After a successful sync, these numbers (on the left side of the sync setting page) should change reflecting the new number of each item after the sync (example in second image below).

If the sync fails, or does not return any devices please submit a request to SureView Support for assistance.

If the alarms and devices are added successfully, now your SureView system is ready to receive alarms from AMAG and you will see them added to your queue.