What's New?

Release 1 (2025) - 30th June 

New Features

This release brings with it the foundation of the Virtual Operator - SureView's AI-powered automation system that transforms how Security Operations Centers handle routine tasks and event response.

Please note that these new features need to be enabled by a SureView engineer. To have these added to your account, please contact your account manager.

• Virtual Assist toggle - Enable AI-generated event summaries with configurable word count limits (minimum and maximum)
• Virtual Operator toggle - Enable AI operators to handle event processing and response
• Virtual Operator Count setting - Control the maximum number of Virtual Operators that can run simultaneously
• General Behavior Context configuration - Define how Virtual Operators should describe events and escalations
• Seconds Before First Action setting - Configure timing delays before Virtual Operators begin processing events
• Seconds To Poll For Clips setting - Set how frequently Virtual Operators check for new video clips
• Watch Live Cameras Seconds setting - Define how long Virtual Operators should monitor live camera feeds

• Guidelines system - Create trigger-based rules that determine Virtual Operator behavior and actions
  • Trigger - Person Seen
  • Trigger - Vehicle Seen
  • Action - Escalate to priority
  • Action - Close Event
• Virtual Operator Control Panel - Start, stop, and monitor Virtual Operators from the Response platform
• Keyboard shortcut (Shift + V) - Quick access to Virtual Operator Control Panel