1. SureView Ops
  2. Integrations
  3. Video Management Systems (VMS)

Verint Op-Center

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VERINT.png

This integration requires a Class 2 License and a Device Server. Please contact your account manager for more details.

The configuration of the integration in SureView is simple and follows a standard set of functionality that is exposed by the SureView API and in this document. However, these advanced systems have a wide variety of custom settings that can affect the performance of this integration. As such it’s important to budget for professional services from the SureView support team to assist in configuring your system to work with SureView and also to tailor the integration if needed to your unique custom setup. Please contact your sales representative for details about our professional services. 

What is Verint? It is a Video Management Software (VMS) system. 

Integration Description: The Integration is an advanced system-to-system integration and is a VMS platform that allows a user to view live camera along with recorded camera footage, and supports multiple alarm types. A variety of this functionality can be used via the SureView platform, Please see the features list for a full breakdown of this. 

Supported Features

  • Live Video
  • Recorded Video
  • PTZ
  • Get Config
     
  • Sync
  • Alarms

 

Supported Verint Versions
 

Verint devices (NVR's) must be compatible with the Verint SDK.

Integration Default: SDK Version 10.1.21.47141 

License Requirements

N/A

Network Requirements

From To Port Description
OpsLink/Device Server Integration System Server 7111 TCP Device / SDK Server Port
OpsLink/Device Server Integration SQL Server 1433 TCP SQL Connection Port (For Sync Feature)

Note: Ports listed above are the default ports. ports may be customized depending on individual Verint or network firewall settings.

 

Your Ops device server will be configured by your SureView representative in a remote or guided session. Speak with them to arrange a time where this connection can be established. 

Verint - Integration Diagram (1).png

Prerequisites

This integration requires the Verint DVR SDK to be installed on the same machine as the CloudLink. The installer (example: VerintDvrSdk_Setup_10.1.21.47141.exe) can be found in the SureView Devices folder once the integration is installed.

 

Creating a sync

Navigate to Device Setup from the Main Menu

From the Device Setup Page Click the Sync Tab and then the Add Sync Button

Fill out the following and click Save Sync when finished:

Title The friendly name of the Verint Server you are connecting to
Type Select "Verint Op-Center"
Host IP/Hostname of server(If Applicable)
Port Port to connect to(If Applicable)
Username Username to connect (Above example is using sa to make a database connection)
Password Password of user account
Options

The mode in which you are connecting/extra options. In the above example it is configmode=db;

See "Extra Info" below for more info
Ops Link  The name of your connected SureView Device "Cloud Link" server
Is Suite Sync Syncs all retrieved data in the Suite
Is Device Sync Sets the sync system up as a device sync

 

Options

Options allow you to change the functionality of the integration, or enable and disable features.

Configuration extraValues

extraValue options default description
syncMode db | sdk sdk SDK mode currently only supports GetConfig. DB mode connects to an OpCenter instance to perform GetConfig or Sync
singleServer on | off on Use singleServer=off; to Sync or GetConfig all cameras matching the site identifier by dvr. Use singleServer=off; to Sync a new device for each DVR in Op Center. Only used with configMode=db, only works on Enterprise.
syncAllDVRs on | off off Sync or GetConfig all DVRs including devices with no attached cameras. Only used with singleServer=off;
smtpPort 1-65535 25 Port number to listen on for Verint OpCenter alarms. Required for the AlarmReceiver to function

Example Options

configMode=db;database=VerintBackup;

🛈 Info
The extraValue uses the semicolon (;) as a delimiter, the trailing semicolon is optional but recommended.

 

Sync Devices

From the Device Setup page click the edit button under the Actions Column

Click the Sync Tab in the  left tree, then click the Sync button

The latest status of the sync will be shown in the Last Sync State and will display if it fails or successfully processes.

When in a Processed state it was successful and you should see the Cameras populated in the Cameras Tab in the left tree.

Click the Cameras Tab to view the cameras.

Here you can see each camera that was sync'd into the system, the area that they are associated to, and the input information

To view the camera you can click the Camera Icon under the Actions Column

This will pop up a windows with the camera that was selected

Sync Filter

Filtering for Sync entries uses following syntax

Wildcard character Description Example
% Any string of zero or more characters. %computer% finds all book titles with the word computer anywhere in the book title.
_ (underscore) Any single character. _ean finds all four-letter first names that end with ean (Dean, Sean, and so on).
[ ] Any single character within the specified range [a-f] or set [abcdef]. [C-P]arsen finds author last names ending with arsen and starting with any single character between C and P, for example Carsen, Larsen, Karsen, and so on. In range searches, the characters included in the range may vary depending on the sorting rules of the collation.
[^] Any single character not within the specified range [^a-f] or set [^abcdef]. de[^s]% finds all author last names starting with de and where the following letter isn't s.

GetConfig/Sync

This integration supports two modes for Sync and GetConfig. SDK mode connects directly to a DVR to obtain details for Sync, whereas DB mode connects to the database used by OpCenter to Sync multiple DVRs into SureView.

SDK Mode

When operating in SDK mode - the host, port and password fields must be filled out with the details of a single DVR. GetConfig is available to pull in any configured cameras attached to this camera, in addition to any preset names and indexes configured for those camera.

🛈 Info
Most Verint DVRs use port 7111 for communication.

⚠ Warning
Sync functionality is not implemented for SDK mode.

DB Mode

When operating in DB mode - the host, port, username and password fields must be filled out with details of the Op Center database to connect to.

🛈 Info
The Op Center database runs on SQL Server, usually on port 1433.

⛔ Danger
You may need to enable TCP/IP connections to the SQL Server.

Alarm Configuration

SMTP Alarms

The AlarmReceiver can receive and raise alarms from Verint Op Center for DVR related issues (Such as HDD temperatures). It will start on the port specified by the smtpPort extraValue. This extraValue is required when using the AlarmReceiver.

All other (non DVR alarms) should be sent to the SureView SMTP alarm receiver as usual.  

Supported Alarm Types

Alarm Type
Op-Center: Hard Disk Temperature Alert
Op-Center: Camera Outage Alert
Op-Center: DVR Not Seen Alert
Op-Center: UPS Status Problem Alert
Op-Center: Connection Problem Alert

In Verint OpCenter setup can differ between different versions and models, the below steps are a general guide only.

  1. Login to your xxx Device
  2. Go to the "Configuration" screen
  3. Go to your Networking Configuration - Email section
  4. Enter the "Direct to Ops" SMTP Server Details from the SureView SMTP Support Page Opens in new window or tab
  5. In the To/From Address: Enter the unique email address created when you setup the alarm point in
  6. SureView
  7. Enable "Attached Image" to include an alarm snapshot or clip
  8. Enable Email Alarms and Save

In SureView
Add your [device] email alarm point into SureView Response by following the SureView Email Alarm Setup Support Page.

Once complete copy the email address for use in Verint

SMTP Alarms

The AlarmReceiver can receive and raise alarms from Verint Op Center for DVR related issues (Such as HDD temperatures). It will start on the port specified by the smtpPort extraValue. This extraValue is required when using the AlarmReceiver.

All other (non DVR alarms) should be sent to the SureView SMTP alarm receiver as usual.

Troubleshooting

SDK Versions

The Verint Integration package is setup to install SDK Version 10.1.21.47141 automatically. The integration is also compatible with 14.1.1.57337 and requires Version 10.1.21.47141 to be manually uninstalled then manually installing 14.1.1.57337

 

Live Video Stuttering

This can indicate that the FPS setting in Verint does not match the FPS of the actual camera 

  1. Open the Verint VI software and login to Verint
  2. Go to the Services tab
  3. Select the required DVR/NVR
  4. Click on the Setup tab
  5. Click Line Profiles
  6. Update the Rate (fps) value so it matches the camera's actual FPS rate
    verint.png

Troubleshooting extraValues

⛔ Danger
These troubleshooting extraValues are intended to aid with installation and troubleshooting of this integration. None of these values should be set on production servers!

extraValue options default description
database <db_name> Verint Change the name of the Op Center database, mainly for pre-deployment testing with backup databases. Only used with configMode=db;

 

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