Virtual Operator (VO)

SureView’s Virtual Operator uses the latest AI models to automate many of the functions of today's modern Security Operations Center (SOC). The Virtual Operator helps human operators respond faster, identify threats, and deliver better security outcomes.

The goal of the SureView Virtual Operator is to: 

• Take over some of the routine response functions of the operator
• Pickup and determine the nature of an event quicker
• Deliver cost savings for command centers as they grow and scale

Teams are in full control of how they deploy and use Virtual Operators, they can start and stop Virtual Operators at will, and with customized guidelines, they can control their behavior.

Virtual Assist

Executive Summary for every event

The quickest and easiest way to leverage the power of AI in SureView is for the virtual operator to summarize the outcome of events. This immediately automates time-consuming step of every event, writing the short narrative of everything that happened. We call this Virtual Assist. The Virtual Operator provides the full audit trail of the event to AI asking it to summarize the outcome. AI is particularly good at this task, it provides a concise, consistent summary of each event in seconds. If the operator doesn't like the output, they can edit and make it better, they remain in full control. This immediately improves reporting and notifications providing management with clear summaries of every event.

Virtual Operator

Assisting operators with every aspect of event response

The full Virtual Operator uses Generative AI to handle every aspect of responding to an event. As events are received into SureView a Virtual Operator can be configured to: 

• Pick up the event from the queue and immediately start analyzing the alarm details, the location, and the time of the event
• Analyze incoming alarm footage, as well as livestreams detecting people and vehicles while also describing what it saw
• Follow and complete Action Plans - answering questions, adding notes, etc
• Following guidelines to perform specific actions, such as increasing the event priority based on the presence of people in the alarm clip.

A list of common FAQ’s about the SureView Virtual Operator can be found here