SureView's Virtual Operator uses advanced AI to automate routine security operations tasks. This guide explains how to manage Virtual Operators directly from the Response platform.

What is the Virtual Operator?

The Virtual Operator is an AI agent that can:

• Analyze event details, locations, and timing
• Evaluate incoming alarm footage and livestreams
• Detect people and vehicles in video
• Complete action plans by answering questions and adding notes
• Summarize and close events
• Escalate events to human operators when needed

Accessing the Virtual Operator Control Panel

To access the Virtual Operator Control Panel:

1. Ensure Virtual Operators are enabled in your AI Settings
2. Verify you have the "canUseVirtualOperators" permission
3. Log in to the Response platform
4. Click the "Virtual Operators" button at the top of the Event Queue

Note: You can also use the keyboard shortcut Shift + V to open the Virtual Operator Control Panel.

Virtual Operator Control Panel Overview

The Virtual Operator Control Panel allows you to manage the number of Virtual Operators active in your system:

The panel displays:

• Number of Active Virtual Operators
• Number of Running Virtual Operators
• Number of Paused Virtual Operators
• Status of each Virtual Operator
• Last activity timestamp for each operator

Managing Virtual Operators

Starting a New Virtual Operator

To add a new Virtual Operator:

1. Open the Virtual Operator Control Panel
2. Click the "Start New Virtual Operator" button
3. The new operator will appear in the list with an active status

Stopping a Virtual Operator

To stop a specific Virtual Operator:

1. Find the operator in the list
2. Click the trash icon in the Actions column
3. The operator will be removed from the active list

How Virtual Operators Process Events

Virtual Operators work by following the guidelines you've set up in the AI Settings. When an event occurs:

1. The Virtual Operator checks if any guidelines apply to the event
2. If triggers in a guideline are met, the corresponding actions are executed
3. The Virtual Operator can:
   • Answer action plan questions
   • Escalate events to human operators
   • Close events with appropriate outcomes and notes

Monitoring Virtual Operator Activity

You can track what your Virtual Operators are doing:

1. The Control Panel shows the last activity timestamp
2. In the event queue, events handled by Virtual Operators will show "Virtual Operator" as the assigned user
3. Completed events will contain details about actions taken by the Virtual Operator

Best Practices

• Start with a small number of Virtual Operators and gradually increase based on your needs
• Create clear guidelines with specific triggers and actions
• Regularly review events processed by Virtual Operators to refine your guidelines
• Use the escalation feature to ensure critical events receive human attention
• Consider setting time parameters (e.g., seconds before first action) to optimize response times

Troubleshooting

If Virtual Operators aren't processing events as expected:

1. Verify that Virtual Operators are enabled in AI Settings
2. Check that at least one Virtual Operator is running
3. Review your guidelines to ensure triggers match the events you want to automate
4. Confirm that necessary permissions are assigned to your user account
5. Check for any error messages in the Control Panel or Activity Log