Areas Setup
An Area can be a building, a facility, a floor, or a space in a large building, it can be... anything. It’s unique to each organization so be as specific as you like.
The structure of your Areas can vary based on your preferences and organizational structure. Areas can also be organized in a nested structure to allow for easy navigation and inherited permissions.
Area Setup
You can get to the Area Setup Screen by using the Menu (in the top right corner) and clicking "AREAS"
Planning your structure
It's recommended to plan out your Area Structure before adding them into SureView Operations. For Example:
SureView Demo
--------UK Region
---------------- Cardiff Castle
---------------- Hawthorne House
---------------- Tom Residential
---------------- Unit 123
--------USA Region
---------------- Tampa Office
---------------- San Francisco Office
Filtering Areas
The main menu of the Area page allows the user to quickly filter their view by selecting different folders from their tree. To enable a filter simply click on the menu and the Area tree for your account will display. Simply select any level of the tree to establish a filtered view of those Areas
In the example above the filter was set for the USA Region
Managing Areas
There are 3 options for managing Areas - adding new areas, editing an existing Area, and deleting an Area.
| Add a new Area | |
| Edit an existing Area | |
|
Delete an existing Area
|
Adding/Editing an Area: Area Properties
To add a new Area select the button "Add Area". Complete the Area Details page - Below is a list of the available fields that can be entered when adding or editing an Area.
| Field | Description |
| Title (Required) | The Name of the Area - This is what will be shown to Operators and be included in Report information. It's what all users will use when searching for this particular Area |
| Reference ID (Optional) | This is a free field that can be used for your own internal IDs or Codes to represent the Area. This ID is then shown in the relevant reports along with the Area Title |
| Address (Required) | The Physical Address of the area - Ideally this address should be compatible with Google Maps |
| Latitude and Longitude (Required) |
The exact coordinates of the Area/Location. This can be entered manually by pressing the edit button or automatically based on the Address using the Map Button e.g. 27.947531, -82.458132
|
| Telephone (Optional) |
The primary telephone number for the Area |
| Alt. Telephone (Optional) |
The alternative telephone number for the Area |
| Telephone Fire (Optional |
The phone number that should be called in the event of a Fire |
|
Telephone Police (Optional) |
The phone number that should be called to contact the local Police |
| Time Zone (Required) |
The Local Time zone of the Area. |
| Parent Area (Required) |
When creating Areas, you must select a Parent first; your selected Area becomes a sub-Area of it. Your Global or Tenancy Area is the first option, followed by any Parent Areas you have created. All Areas created in the system can be selected as a Parent allowing you to build your system with as much simplicity or detail as you need.
In the Structure example at the top of the page Cardiff Castle has the Parent Area of "UK Region" which in turn has the Parent Area of "SureView Demo"
SureView Demo (UK Region's Parent Area) --------UK Region (Cardiff Castle's Parent Area) ---------------- Cardiff Castle |
| Summary (Optional) |
Any additional notes or information needed such as security, alarm companies, or hours of operation |
| Service Level Agreement (SLA) in Seconds |
The Response Time SLA. How long an Alarm Event associated with this Area can remain in the alarm queue (in seconds) before it breaches it's given SLA |
Note: You may have more fields than shown in the screenshot depending on what has been enabled on your account
Area Status - Enabled / Disabled
Disabling an Area from within the Area Setup screen prevents the area from receiving any alarms regardless of it's masked status.. This will block all external / device alarms and manual raise alarms. In this state alarms will not be logged or auto-handled.
A disabled Area will still be visible to operators and available in the Manual Raise drop down but alarms will not trigger (presenting the operator with an "Alarm not Raised" message)
Area - Operator View
Operators can see the details of the Area (Title, Reference ID, Address, Telephone Numbers and the Summary Notes) when they are handling an alarm or performing a Manual Tour. To view the Area's contacts the Operator needs to click on the Area Name (top left corner of Site Monitor). When clicked the Area details window, which includes all the Contact information, is displayed.
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