Email Alarm Setup

Requirements

Subscription

Requires the Alarms module to be enabled.

Permissions

Requires the "Edit Area configuration" Permission (included in the "Admin" user-role by default).

The Alarm Setup screen allows you to add and configure Email Alarms for your different areas. Each alarm has a unique email address that can be used to trigger an alarm event in the SureView Alarm Processing Queue using the SUBJECT of the email as the alarm message.

Email Configuration

From: Any email address. It does not matter,
To: Use the email address shown in the Alarm Setup screen. e.g. Ag34r8vwqt@us.sureviewops.com

Subject: The alarm message that will be shown to operators. e.g. "Motion Detected"

Body: The body is not displayed in the main alarm queue, but operators can open the full email to get the extra detail that would be in the body of the email.  If the body contains Decimal GPS coordinates in the format latitude, longitude then the alarm will automatically be plotted on the SureView Alarm Map e.g. "51.650646,-3.914983"

Alarm Setup Fields

The available configuration options for Alarms are:

Alarm Name
The friendly name for this alarm. This is the name that will be shown to the operator when it is triggered.

Area
What Area is this alarm associated with.

Linked Cameras (Requires Video Subscription)
If you have the Video Subscription Module enabled you'll be able to link the email alarm with specific cameras. This will make sure that the cameras you choose popup automatically when an Operator opens this alarm. (See Video Device Setup)

Action Plan
An alarm can (optionally) be associated with an Action Plan. This will provide the operator with a set of instructions that they will be required to follow when processing this alarm.

Email Address
This is the unique email address that will trigger the alarm. Any emails sent to this address will automatically create the alarm in the Alarm Processing Queue (including any email attachments such as an alarm snapshot or clip). 

It is important that the email is copied exactly into your alarm device. Any mistakes in the address will prevent the alarm from being triggered. 

Priority
This is an indication of how important this alarm is. The higher the number, the more important the alarm. 

Note: Priority 1000 (one thousand) and above should be reserved for your most serious alarms that require immediate attention from your operators

Grouping
This allows you to decide how you want multiple instances of this alarm to be grouped when it goes into the Alarm Processing Queue. The options are:

• By Area
  Multiple separate alarms that are triggered for the same Area will be grouped together for the operator to process as a single event.
  
  
• By Alarm
  Multiple instances of this specific alarm will will be grouped together for the operator to process as a single event.
  
  
• Not Grouped
  This alarm will never be grouped with any other. Each time it's triggered it will come into the Alarm Processing Queue as a separate, individual alarm event.

Advanced SMTP Setup

For advanced users who need more detail on the SMTP (email) configuration. Please see our Advanced SMTP Alarming Configuration support page.