What is an Ops Link?

An Ops Link is a small, secure, device which streams the video from your on-premise RTSP cameras to Ops so you can view it without needing to set up Port Forwards to each of your cameras.

Is it secure?

Yes, the connection to Ops is made using industry standard 2048-bit encryption using the latest TLS v1.2 protocol to servers that are hardened to PCI v3.2 levels. Refer to the Security page for full security information of both the Ops infrastructure and the Ops Link

How many do I need?

You will need one Ops Link per separate network where RTSP cameras exist. So:

If you have one location that is able to access all cameras (such as your security office or a datacenter) then you only need one Ops Link there.
If each location containing cameras has its own network you will need one Ops Link per location.

How do I obtain one?

Please contact Customer Support and ask for an Ops Link and provide the shipping address we can send it to. Note that there is a One-Time Cost Associated which will be added to your subscription.

What does it require to operate?

The Ops Link device requires the following:

Power: via the included power adapter
Network Connection: which must be providing the following...
1. DHCP: to assign it an IP address.
  1. NOTE this can be either a Dynamic allocation (where the router may assign a different IP if the device is ever unplugged) or a Static allocation (where the router always assigns the same IP). Refer to your router manufacturer's instructions for setting up DHCP static allocations.
2. Camera access: Access to your RTSP/ONVIF cameras (must be on the same subnet for automatic detection to work). This must be reliable and fast enough to fetch the video you are requesting from the cameras otherwise you may encounter reliability issues. NOTE:
  1. Some advanced routers and switches perform bandwidth and traffic filtering which may affect the reliability of your video. We recommend that you add the Ops Link to the router's whitelist to ensure the traffic is not interfered with - refer to your router manufacturer's instructions for this.
3. Internet access: Access to the internet to connect to Ops (HTTPS on port 443). This must be reliable and fast enough to transmit the video you are requesting from the cameras otherwise you may encounter reliability issues. NOTE:
  1. Some advanced routers and switches perform bandwidth and traffic filtering which may affect the reliability of your video. We recommend that you add the Ops Link to the router's whitelist to ensure the traffic is not interfered with - refer to your router manufacturer's instructions for this.
  2. If your network performs MAC address restrictions please let SureView know before the OpsLink is shipped to you so we can take steps to provide you with the MAC address.

What do I do when I receive it?

The box contains an Ops Link and a power adapter.

Please use an Ethernet cable to plug it into your network and connect the power adapter and plug it in. It should automatically turn on showing a white light above the On/Off button, but if not press the button to switch it on.

It will receive an IP address automatically from your network via DHCP and establish an encrypted connection with the Ops system. Shortly afterwards it will appear in your Ops account for use with cameras.

How do I receive support?

If you have any issues with your Ops Link please contact Customer Support providing the serial code shown on the large sticker on the bottom of the device (not from the smaller sticker on the side) usually appearing as a "U" or "E" followed by 6 numbers i.e. "U000001" or "E000001".