Insights: Performance

The Performance Reports (listed below) provide operator and area performance stats, including response time (how long does it take to pick up an alarm from the queue), processing time (how long does it to take to close an event after it has been picked up), and alarm counts. 

• Alarm Count by Operator
  • This report shows the count for Alarm Events for the specified time period, per Operator. It can be drilled down to Alarm Count by Outcome, filtering on the selected Operator.
• Avg. Processing Time by Area
  • This report shows the average alarm processing time in minutes based on time taken between alarm creation and closure, for the specified time period, per Area. It can be drilled down to Avg. Processing Time by Operator, filtering on the selected Operator.
• Avg. Processing Time by Operator
  • This report shows the average alarm processing time in minutes based on time taken between alarm creation and closure, for the specified time period, per Area. It can be drilled down to Avg. Processing Time by Operator, filtering on the selected Operator.
• Avg. Response Time by Area
  • This report shows the average alarm response time in seconds based on time taken between alarm creation and start of processing, for the specified time period, per Area. It can be drilled down to Avg. Response Time by Operator, filtering on the selected Operator.
• Avg. Response Time by Operator
  • This report shows the average alarm processing time in seconds based on time taken between alarm creation and start of processing, for the specified time period, per Operator.