This page is to be used as a base template for the support page, please do expand or edit as needed for the individual integration. Include screenshots where appropriate (ensuring the screenshots do not contain confidential information and are suitable for public support pages)

Native Integration: Supported Features

• Alarms
• Door/Relay Control (Momentary Unlock)
• Synchronisation 

Native Integration: Requirements

Version Requirements

N/A - Connects to Fennecs Cloud 

License Requirements

N/A - No manufacturer license required

Network Requirements

N/A - Cloud to Cloud integration with no on-premise network requirements.

Permission Requirements

Read / Write / Update  / Publish permissions for

• Alarm Definition
• Controller
• Output
• Reader
• Web Hook
• Instance
• Event Message

Native Integration: Sync Configuration

Using the SureView Advanced Device Setup go to the Sync Tab and add "Feenics" as a new Sync System including the following fields

Finding the Instance Key

Using the Client app...

1. Navigate to Instance Explorer
   
   
   
2. Right click the instance and select View Audit Log Entries
   
   
3. Click on the Occurred On column to sort it by oldest first. You will need to scroll up to the top after this
   
   
   
4. Locate FeenicsLicenseDetails data then scroll right until InstanceIdentifier key is found
   
   
5. Add this identifier to the device extra value.
   Note: Right click / shortcut copying is disabled in the Audit logs. Either manually copy the key or screenshot the key using Snipping Tool then utilise Text Actions feature to copy.

Native Integration: Area Sync

Once you have saved your Sync Configuration (described above) you can then add the individual Area Syncs to synchronise Feenics Doors against individual Areas in Sure View.

1. Go to the  Sureview "Syncs" tab (when adding or editing your Sync System)
2. Click Add Area Sync
3. Complete the Area Sync Fields

ControllerName=xxx

ReaderName=xxxx

OutputName=xxx

Native Integration: Setup Alarms

In Feenics (Using Feenics Client Application)

Ensure you have installed the Feenics Client application. The link below will install directly on click.
https://download.feenicshosting.com/keepwin/Setup.exe

Configuring the Webhook

You will need to configure a webhook so Feenics alarms can be sent to SureView. You only need to set this up once.

1. Navigate to General Configuration -> Alarm Actions -> Add Alarm Action then select the Web Hook option.
   
   
2. Populate Display Name and Url fields.
   • Display name - "SureView" (Note: Can be set to any name; it does not affect the underlying functionality)
   • Url - https://us.sureviewops.com/feenicsalarmreceiver or https://eu.sureviewops.com/feenicsalarmreceiver (depending on your SureView Account region)
     

Alarm Configuring

You can now configure Feenics to send alarms into sureview based on the Feenic's "Event Type"

1. Navigate to General Configuration -> Alarm Definitions -> Add Alarm Definition.
   
2. Populate Display Name, Assign Event Type and Assign Alarm Action fields.
   • Display name - "SureView Web Hook" (Note: Can be set to any name; it does not affect the underlying functionality).
   • Assign Event Type - Search for and add any alarm types that you want to automatically send into sureview (Note: SureView is compatible with all Mercury event types
   • Assign Alarm Action - Select the previously created Web Hook.
     

Alarm Types

The SureView Feenics integration support Alarm Type decoding with all Mercury event types. This includes but is not limited to:

• Unlock Reader
• Pulse Reader
• Access Denied
• Door held open

General Configuration -> Event Definitions