When your operators respond to an event they may need to call someone locally to assist with the response. OPS provides a simple call list of all the important people in your Areas, they could be facility managers, the local integrators, a manager, whoever is important.
To add your contacts simply go to the Menu and select Contacts. Add the required information and assign each to the Areas they are associated with. Now, when operators respond to an event they simply click on an access key. The Contacts list is also useful as an organizational ‘address book’ for your security team.
For more detail please see the Contacts Help Page.