5 - Raise an Alarm
SureView Ops is designed to provide a simple-to-use interface for coordinating the response to security events.
We have pre-populated your system with some of the most common types of alarms our customers routinely use.
Entrapment - Elevator
Entrapment - Fire Stairwell
Malfunction - Elevator
Malfunction - Escalator
Trespassing / BOLO
To trigger an event, operators simply click on the Manual Raise button, select the location that’s impacted, select the type of event from the list, add a note for more context and, optionally, add who called or raised the event. The operator can then choose to process this event straight away or add it to the queue for another operator to pick up.
For more information about using alarms please see our Alarm Processing Queue Help Page
For information about customizing the Alarm Types please see the Event Configuration Setup Help Page.