Reconeyez

Reconeyez combines artificial intelligence, low-power communications and groundbreaking hardware into a simple, easy to operate and maintain autonomous surveillance system which can be configured to send analytics based email alarms (including attached alarm snapshots) into SureView

For help with Reconeyez itself please contact to support@reconeyez.com.

Stardards: Suppored Features

• ResponseCode Matching
• EventType Matching
• Latitude Longitude Location (Automatic Mapping)
• Attached Alarm Snapshots
• Enhanced Alarm Details

Standards: Requirements

• Reconeyez integration component version 1.13.

Standards: Device Setup

Create the SureView Standard Decoder

This decoder is usually pre-configured in your SureView Account. These instructions are here in case it needs to be added manually or edited. Please contact SureView Support before making changes to the Standard Decoder

1. Login to SureView and navigate to the "Alarms" setup screen
2. Click on the "Alarm Decoder" Tab
3. If the "SureView Standard Decoder" does not already exist:
   Click "Add Alarm Decoder" and complete the following values
   

   Title:	SureView Standard Decoder
   Response Regex:	SureViewResponseCode:\s*(?<rc>[^\r\n]+)
   Event Regex	SureViewEventTypeCode:\s*(?<ec>[^\r\n]+)
   Default Area:	Select your top level area (Your SureView Organisation Account Name)
   Default Action Plan:	Select your preferred Action Plan or leave blank
   Default Grouping:	Select your preferred Default Grouping Recommended "By Area"
   Default Priority	Enter your preferred default priority Recommended: 100

    

Add the Reconeyez Event Types

These Event Types are normally pre-configured in your SureView Account. These instructions are here in case it needs to be added manually or edited. Please contact SureView Support before making changes to the Standard Decoder

1. Login to SureView and navigate to the "Alarms" setup screen
2. Click on the "Alarm Decoder" Tab
3. Edit the "SureView Standard Decoder"
4. If the following Event Types don't already exist - Add them
   Note: The Event Type Name, Default Priority and Default Grouping can be customised to your requirements but the "Event Code" must match exactly (including case) for compatibility with Reconeyez
   

   Event Type Name	Event Code	Default Priority	Default Grouping
   SystemStarted	SystemStarted	100	Inherit
   SystemStopped	SystemStopped	100	Inherit
   PersonDetected	PersonDetected	100	Inherit
   VehicleDetected	VehicleDetected	100	Inherit
   MovementDetected	MovementDetected	100	Inherit
   RoutineControl	RoutineControl	100	Inherit
   Tamper	Tamper	100	Inherit
   Armed	Armed	100	Inherit
   Disarmed	Disarmed	100	Inherit
   ConnectionLost	ConnectionLost	100	Inherit
   DeviceConnected	DeviceConnected	100	Inherit
   BatteryLow	BatteryLow	100	Inherit
   BatteryRestored	BatteryRestored	100	Inherit
   CriticalBatteryShutdown	CriticalBatteryShutdown	100	Inherit
   BatteryRemoved	BatteryRemoved	100	Inherit
   LidOpened	LidOpened	100	Inherit
   AuxPowerLost	AuxPowerLost	100	Inherit
   AuxPowerFound	AuxPowerFound	100	Inherit
   InBatChargingFault	InBatChargingFault	100	Inherit
   InBatChargingNormal	InBatChargingNormal	100	Inherit
   Snapshot	Snapshot	100	Inherit
   GenericAlarm	GenericAlarm	100	Inherit

Configuring Reconeyez

1. Login to SureView and go to Alarm Setup
2. Click on the "Alarm Decoder" tab
3. Note down your unique "SureView Standard Decoder" System Identifier (will look something like t3p45bc4gr)
4. Contact Reconeyez to configure the system to send to Sureview.
   email support@reconeyez.com and incude the folloiwng details
   
   1. 1. Region your SureView account is located (EU or US)
      2. Your SureView System Identifier
      3. Contact details of your administrator

Configuring SureView Alarm Points

1. Login to SureView and go to Alarm Setup
2. Click on the Smtp Alarms tab and create your email alarm points making sure to set the following fields:
   1. Select "SureView Standard Decoder"as the "Alarm Decoder"
   2. Enter the Reconeyez Device ID as the Response Code (e.g. 01813CFE191000D4)
      You can find your Device ID in your Reconeyez Devices Interface "Devices" section
      

Reconeyez Alarm Details

Operators can load additional alarm details (including the unique Reconeyez alarm URL) by expanding the alarm row in SureView and clicking the Click the "Open Original Email" button (envelope icon).

Reconeyez includes:

• Attached Snapshots
• Device ID
• Device Name
• Area
• Description
• Event Details
• Timestamp
• Url
• Battery %
• SureViewResponseCode
• SureViewEventTypeCode
• SureViewLocation

Standards: Troubleshooting

I'm receiving "Root Response" alarms

This means the incoming Reconeyez alarm hasn't matched to an alarm point. Make sure that the Reconeyez Device ID in the relevant alarm "Response Code" is correct note: It's case-sensitive

You can check this by:

1. Open  the "Root Response" alarm in SureView (Site Monitor)
2. Expanding the Alarm Details
3. Click the "Open Original Email" button (envelope icon)
4. Copy the "SureViewResponseCode" in the email
5. Going to your Alarm Setup screen
6. Ensure the relevant Alarm point has the exact Response Code entered.

Once the correct response code has been added, future alarms should match correctly.