Area Masking

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Area Masking

Individual alarms and entire Areas can be quickly masked by clicking on the masking 'shield' button. This is displayed at the top of the page.

Required Permissions: Mask Alarm Points and/or Mask alarm points for an extended period of time


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Once open you can click the MASK button to temporarily (default to 10 minutes) suppress any further alarms, or use the interface to search for any other alarm points or areas to mask instead.

When an alarm point or Area is masked it will stop triggering in SureView entirely but it does not  Masking does not stop the on-premise device from physically sending alarms. Masking suppresses the alarms on the SureView side only.

Important Note

Incoming alarms from Masked Alarms points are not logged and cannot be found in the SureView Event Search History or Insights Reports.

When an alarm point is Masked incoming alarms for that point will be ignore (excluding alarms with a priority of 1,000 or more)


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Quick Masking

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Clicking the shield icon next to an alarm will open the Masking window but automatically filter it to the specific alarm chosen.

This is useful if a particular alarm point is triggering too many alarms (such as a runaway condition) and makes it easier for a user to quickly mask with just a couple of clicks without needing to search for the alarm point in the full masking list

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How Long can I mask for?

  • If a user does not have any masking permissions - the Masking options won't be visible and they wont be able to mask at all.
  • If a user has the Mask Alarm Points permission they will be allowed to mask the alarm up to 24 hours (14,440 minutes)

  • If a user has the Mask Alarm Points for an extend period of time permission they'll be allowed to mask the alarm point indefinitely

Can any alarms ignore the Mask status?

Masking does not suppress Manual Raise Alarms OR "High Priority" Alarms with a priority of 1,000 or above (such as Panic alarms)


Masking Status Icons



The Green shield indicates how many Areas are fully active


Partially Masked


The Yellow shield indicates how many Areas are partially masked (some alarms are masked, some are active)




The Red shield indicates how many Areas are fully masked (all the Area's alarms are masked)

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