Leave / Parking

The Leave button is used to return to the alarm processing queue without actually ending the event, allowing another operator to pick up the event as normal. This is done by clicking the “Leave” button in the top right corner of the screen.

When leaving the event you have the option to "Park" it for a specified length of time. If you Park the event that event will be put on hold and be added to the "Parked" tab, instead of going back to the main queue.

Operators can re-open the event by going to the Parked tab and clicking it as normal. Alternatively when the parked time expires the event will automatically be escalated back to the main queue.

Autofill Parked Note

If an operator has to re-park an event. The Parked Note box will fill with the previous note. The operator can edit the note as needed.

If this doesn't happen for you automatically please contact SureView Support who will be able to enable this feature on your account.

Default Parking Time

The standard parking time is 10 minutes however this can be configured by your administrator in the Organisational Settings screen.