OpenEye VMS

Native Integration: Supported Features

• Live Video
  Note: Long running Live Video OpenEye connections can experience latency where the video stream begins to lag behind real time live.
• Live Video Quality Control
• PTZ Control
• PTZ Preset GoTo
• Camera Playback
• PreAlarm Recording (SureView Response Pro Tier Only)
• Sync
• Alarms

Native Integration: Requirements

Version Requirements

N/A - Connects to Open Eye Cloud

License Requirements

N/A - No manufacturer license required

Network Requirements

IMPORTANT: The network requirements below apply to all network adapters on the OpsLink Server. If any network adapter does not have access to the list below (or general Internet access) the OpenEye will not be able to connect to cameras. Unused Network Adapters should be disabled rather than left disconnected.

Permission Requirements

Requires an OpenEye user with access to the required cameras and devices (including camera PTZ control)

Alarm receipt requires the Open Eye HTTPS alert Push URL API Token (details in alarm setup section below)

Native Integration: Sync Configuration

The integration can Sync the following device types:

• Cameras
• Alarm Points (based on Cameras)
• DVRs (Network Video Recorders)

Using the SureView Advanced Device Setup go to the Sync Tab and add OpenEye VMS as a new Sync System including the following fields

Native Integration: Area Sync

Once you have saved your Sync Configuration (described above) you can then add the individual Area Syncs to synchronise March Cameras against individual Areas in SureView.

1. Go to the  Sureview "Syncs" tab (when adding or editing your Sync System)
2. Click Add Area Sync
3. Complete the Area Sync Fields

DeviceName=xxx

CameraName=xxxx

Native Integration: Setup Alarms

Alarms are received into SureView via the Open Eye HTTPS Alert Integration.  

1. As a web services administrator: Login to Open Eye VMS Web Interface
2. Go to Management > Integrations
   
3. Click the Add New Integration button
   
4. Select the Integration Alert Feed  (Type: Monitoring) from the list of Integrations and press Next
   
   
5. In the General Settings tab, the Enable Alert Feed integration will already be checked by default. Leave it checked.
   
   
   
6. Select the Alert Feed Tab.
7. Under HTTPS Alert Push Integration - Enter a Name e.g.  "SureView Alarms"
8. In the "Address? field" enter
   https://us.sureviewops.com:443/OpenEyeAlarmReceiver
   or
   https://eu.sureviewops.com:443/OpenEyeAlarmReceiver
   (depending on if you are a US or EU hosted customer)
   
9. Click Generate New Token to generate the API token / "externalid" that is used in the SureView Open Eye "Extra Value" filed
10. Click Save

Native Integration: Alarm Types

Native Integration: Troubleshooting

Live Cameras are Timing Out

The Open Eye SDK automatically scans all network adapters each time a connection is attempted. Any network adapter that does not meet the Network Requirements (or doesn't have internet access) will cause the scan to timeout (resulting in live video connection timeouts in sureview)

To resolve this please ensure that all network adapters on the OpsLink Server meet the network requirements or disable any network adapters that should not be used.

The commands netsh interface show interface or wmic nic get AdapterType, Name in an administrator powershell window on the OpsLink Server may help identify adapters that are causing delays.

Live Camera streams are lagging behind real life / PTZ controls take a long time to action

OpenEye VMS SDK has a known Live Video Latency limitation that can impact long running live connections. The longer a live camera stream is kept open the further behind "live" the video will be.

This is most noticeable when using PTZ controls as the commands themselves will be actioned very quickly but this may not be shown on the live video until the stream catches up with "real time"