SureView Engineer Support Access
To help troubleshoot problems, you can allow SureView to access your account for a specific amount of time. Allowing SureView to access your account as an agent does not affect your license, or your available user seats.
Once access is granted an automatic email is sent to notify all account Administrators
Note: A user must have the "Allow the user request support from SureView system administrators" permission in order to grant access to SureView engineers
Submit a Request
Request a Callback
Use the "Submit a Request" link at the top right corner of our support portal and fill out the request form. Please include a phone number with the country code e.g. +1 (USA) or +44 (UK) so that a member of our team can call you back.
Email us at: firstname.lastname@example.org
Please include your organisation name along with email as it will help us direct your request to the best team member.
Chat with us
Using the help-bubble in the bottom right corner of our support portal you can start a chat with one of our team members. If no one is online you'll be able to leave a message and we'll get back to you as soon as possible.
You can chat to us on WhatsApp using this link or scanning the QR code below
Submitting a Feature Request
You can share your thoughts about SureView and make suggestions about what you'd like to see in the future in our Feature Request Forum
Adding comments to articles
If you have questions about a particular feature or Help Center article, you can add your comments or questions to articles.
To add a comment or question
- Open an article in the SureView Ops Help Center.
- Scroll to the end of the article and add a comment.
Members of the SureView Customer Support team monitor these articles for comments and provide answers to your questions.
Ask the Community
For help from SureView experts, post your questions or feature feature requests to the SureView Ops Community. The community is a great location for trading ideas with other SureView users