FAQs
- How do I submit a Feature Request?
- Contacting SureView Customer Support
- I've created an account... now what?
- How can I export my Email Alarm list?
- Can multiple people share a single login account?
- How do I add a RTSP Camera?
- How do I perform a Manual Tour / Patrol? (Open an Area that isn't in an alarm state)
- How can I see the original Email for an Email Alarm
- How do I disable a user?
- How do I find a flagged event?
- How do I update an Event after it's been closed?
- How do I download my Event Media or Clips?
- How do I Mask/Disarm/Unset/Disable an Alarm or Area?
- Where can I get support for SureView Cases?
- How do I raise a support ticket and see the tickets i've already raised?
- SureView Ops Privacy Policy
- Why did my login session expire?
- How do you reopen the Media Matrix?
- What are the default Event Categories?
- I can't login—I've been locked out
- I can't login—Invalid username or password.
- How do I mute the alarm sounds?
- What Are Default Timeouts?
- How Long are Events Kept in History?
- How do I add a new user?
- How do I add a new area?
- How do I change my password?