Genetec

The configuration of the integration in SureView is simple and follows a standard set of functionality that is exposed by the SureView API and in this document. However these advanced systems have a wide variety of custom settings that can affect the performance of this integration. As such it’s important to budget for professional services from the SureView support team to assist in configuring your system to work with SureView and also to tailor the integration if needed to your unique custom setup. Please contact your sales representative for details about our professional services. 

Integration Summary 

What is Genetec? It is a Video Management Software (VMS) system. 

Integration Description: The Integration is an advanced system-to-system integration and is a VMS platform that allows a user to view live camera along with recorded camera footage, perform remote tasks such as relay activation/deactivation, perform audio communication and supports multiple alarm types. A variety of this functionality can be used via the SureView platform, Please see the features list for a full breakdown of this. 

Native Integration: Supported Features

• Live Video
• Camera Playback
• PreAlarm Recording
• PTZ
• Sync / Get Config
• Alarms (5.12+)

Native Integration: Requirements

1. Compatible Genetec version confirmed
2. Genetec SureView License
3. Network Ports Opened
4. Genetec User Permissions Configured
5. Media Gateway Role Installed and Configured
6. Genetec Cameras set to H.264
7. SSL Certificate applied to Genetec Directory Server & Service User Configured
8. SureView Genetec Router service deployed to Genetec Directory Server
9. SureView Genetec Integration deployed to SureView OpsLink Server

The full details of each requirement  are detailed in the sections below.

Version Requirements

• Genetec Security Center 5.2
• Genetec Security Center 5.5
• Genetec Security Center 5.7
• Genetec Security Center 5.9
• Genetec Security Center 5.10
  
• Genetec Security Center 5.11
• Genetec Security Center 5.12

License Requirements

You must obtain the SureView part in order for our integration to connect to Genetec Security Center. The part number depends on your connection requirements, the options are:

• GSC-1SDK-SUREVIEW-SVS - This is for a single connection. You can choose multiple connections if you have a failover setup. Ideal for smaller, single server installations.
• GSC-SDK-SUREVIEW-SVS - This is for unlimited connections. Ideal for larger, multi-server installations.

The license part must be obtained from Genetec and applied to your Genetec Directory server.

Network Requirements

Permission Requirements

You must have a username for Sureview to use (whether a Windows user linked to Active Directory or a Genetec user account) which ideally is a member of the "Administrators" group in Genetec or at the very least has the following permissions set:

• Application privileges:
  • Log on using the SDK = Allow
  • Federation = Allow
• Administrative privileges:
  • Logical entities:
    • View area properties = Allow
  • Physical entities:
    • View camera properties = Allow
  • Alarm management:
    • View alarm properties = Allow
• Task privileges:
  • Alarm management:
    • Alarm report = Allow
• Action privileges:
  • Cameras:
    • View live video = Allow
    • View playback = Allow

Media Gateway

You must install the Media Gateway role onto your Genetec Directory server and set it to

• Enable RTSP (if the option is available
• listen on port 654.
• Disable "Require TLS (RTSPS)" (if the option is available)

1. In Config Tool go to "Video" then click to add an entity and choose "Media Gateway"
2. In the screen that appears give it a name then click Next and then Create to create it
3. After it is added, click it and view the "Properties" screen and ensure the port is set to 654

Note: Depending on your version and settings your Media Gateway Settings may look like either of these two options:

Camera streams set up in Genetec

The quality changing of the Sureview integration interacts with the different streams in Genetec as follows:

• Selecting the "Lowest" or "Low" quality settings in Sureview requests the "Remote" stream in Genetec
• Selecting the "Medium" quality setting in Sureview requests the "Live" stream in Genetec
• Selecting the "High" or "Highest" quality settings in Sureview requests the "Recording" (Archiving) stream in Genetec

Ensure the streams are configured in Genetec appropriately for the video quality you wish to receive at each level.

Important: SureView Ops Ops only permits video encoded as H.264 to be streamed from cameras and video systems.  Please ensure that the Genetec Camera Streams are set to H.264 before adding the cameras to SureView

Server prepared for the Sureview Router to be installed

Before the Sureview Router service can be installed the following must be done on the Genetec Directory server:

1. A certificate must be added to the server and then applied to port 443 on your Genetec Directory server using "netsh http add sslcert ipport=0.0.0.0:443 ...". This certificate can be self-signed and does not have to come from a real certification authority.
2. The user account that the Sureview Router service will run as must be allowed to listen on port 443 using "netsh http all urlacl url=https://+:443/ ..."

Sureview Router service installed

The Sureview "Genetec SC Router" service must be installed on your Genetec Directory server. This will be deployed and configured by your SureView representative in a remote or guided session. Speak with them to arrange a time where this connection can be established. 

Important: The Genetec SC Router must be installed in the Genetec Security Center Root Directory.

This will depend on where Genetec Security Center has been installed but will normally have a file path similar to:

D:\Program Files\Genetec Security Center 5.8

The Genetec SC Router has the following configuration:

SureView Device Server Setup

Your OpsLink Server will be configured by your SureView representative in a remote or guided session. Speak with them to arrange a time where this connection can be established. 

Native Integration: Device Setup

Application: SVGenetecSCRouter.exe
Framework Version: v4.0.30319
Description: The process was termianted due to an unhandled exception.
Exception Info: System.Xml.XmlException

D:\Program Files\Genetec Security Center 5.8

Action 'CameraStartLive()' failed: No processable streams found.