The following are the steps required to configured Genetec to work with the Sureview.

1) Sureview License installed

You must obtain the SureView part in order for our integration to connect to Genetec Security Center. The part number depends on your connection requirements, the options are:

• GSC-1SDK-SUREVIEW-SVS - This is for a single connection. You can choose multiple connections if you have a failover setup. Ideal for smaller, single server installations.
• GSC-SDK-SUREVIEW-SVS - This is for unlimited connections. Ideal for larger, multi-server installations.

The license part must be obtained from Genetec and applied to your Genetec Directory server.

2) Media Gateway role installed

You must install the Media Gateway role onto your Genetec Directory server and set it to listen on port 654. To do this:

1. In Config Tool go to "Video" then click to add an entity and choose "Media Gateway"
2. In the screen that appears give it a name then click Next and then Create to create it
3. After it is added, click it and view the "Properties" screen and ensure the port is set to 654

4) Camera streams set up in Genetec

The quality changing of the Sureview integration interacts with the different streams in Genetec as follows:

• Selecting the "Lowest" or "Low" quality settings in Sureview requests the "Remote" stream in Genetec
• Selecting the "Medium" quality setting in Sureview requests the "Live" stream in Genetec
• Selecting the "High" or "Highest" quality settings in Sureview requests the "Recording" (Archiving) stream in Genetec

Ensure the streams are configured in Genetec appropriately for the video quality you wish to receive at each level.

Important: SureView Ops Ops only permits video encoded as H.264 to be streamed from cameras and video systems.  Please ensure that the Genetec Camera Streams are set to H.264 before adding the cameras to SureView

5) User login for Sureview

You must have a username for Sureview to use (whether a Windows user linked to Active Directory or a Genetec user account) which ideally is a member of the "Administrators" group in Genetec or at the very least has the following permissions set:

• Application privileges:
  • Log on using the SDK = Allow
  • Federation = Allow
• Administrative privileges:
  • Logical entities:
    • View area properties = Allow
  • Physical entities:
    • View camera properties = Allow
  • Alarm management:
    • View alarm properties = Allow
• Task privileges:
  • Alarm management:
    • Alarm report = Allow
• Action privileges:
  • Cameras:
    • View live video = Allow
    • View playback = Allow

6) Server prepared for the Sureview Router to be installed

Before the Sureview Router service can be installed the following must be done on the Genetec Directory server:

1. A certificate must be added to the server and then applied to port 443 on your Genetec Directory server using "netsh http add sslcert ipport=0.0.0.0:443 ..." (see the "Additional Security Settings" support page for more info). This certificate can be self-signed and does not have to come from a real certification authority.
2. The user account that the Sureview Router service will run as must be allowed to listen on port 443 using "netsh http all urlacl url=https://+:443/ ..." (see the "Additional Security Settings" support page for more info)

7) Sureview Router service installed

The Sureview "Genetec SC Router" service must be installed on your Genetec Directory server.

Important: The Genetec SC Router must be installed in the Genetec Security Center Root Directory.

This will depend on where Genetec Security Center has been installed but will normally have a file path similar to:

D:\Program Files\Genetec Security Center 5.8

The Genetec SC Router has the following configuration:

8) Ports 443 and 654 open from Sureview Device 'CloudLink' server

After installing the Genetec "Media Gateway" role and the Sureview "Genetec SC Router" service on the Genetec Directory server then you must be able to telnet to ports 443 and 654 on the Genetec Directory server from the Sureview Device servers (using an IPv4 address because the Genetec Media Gateway service currently does not support IPv6).

SureView Device Setup

Note: Genetec is an advanced integration and must be configured using the using advanced "Device Setup" page and the "Device Configuration" feature.

Camera Details

Note: Genetec is an advanced integration and must be configured using the using advanced "Device Setup" page and the "Device Configuration" feature.

 Individual Cameras are added by using the "Device Configuration" feature. These fields will be populated automatically.

Troubleshooting

Camera Stream Issues

SureView Ops Ops only permits video encoded as H.264 to be streamed from cameras and video systems.  Please ensure that the Genetec Camera Streams are set to H.264 within the Genetec Software.

If a different stream type has been selected it can cause unexpected issues within the SureView Camera stream such as a camera failing to stream any video or the camera stream staring but cutting out after a short time.

License Exceeded Errors

Your Genetec license needs to support as many connections as you wish to use. You can see how many things are connected by opening Genetec's Config Tool program, going to "System status", selecting "Applications" from the drop-down, and looking for which servers have SDK connections open.

SVGenetecSCRouter throws Windows Event Log Exceptions

Application: SVGenetecSCRouter.exe
Framework Version: v4.0.30319
Description: The process was termianted due to an unhandled exception.
Exception Info: System.Xml.XmlException

This can happen if the Genect SC Router has been installed into the wrong root directory. 

The Sureview "Genetec SC Router" service must be installed on your Genetec Directory server into the Genetec Security Center Root Directory.

This will depend on where Genetec Security Center has been installed but will normally have a file path similar to:

D:\Program Files\Genetec Security Center 5.8

 Action 'CameraStartLive()' failed: No processable streams found.

Action 'CameraStartLive()' failed: No processable streams found.

If this error is seen when trying to start  a Genetec camera then it may mean that you need to set usestreamanalysis=true in the Extra Value (if you have used Get Config or Sync it might be set to usestreamanalysis=false)

Timeout connecting to RTSP - is the camera online in Gentec

1. Confirm that the Cameras are online in Genetec and set to H264 Streams
   
   
2. Confirm the RTSP Url IP Address that the worker is trying to connect to is to the Genetec Media Gateway
   
   In the full error message you should see a message like this:
   

   Unable to open 'rtsp://SureView:******@10.71.44.21:654/0c000000-0000-abae-0000-e43124461ad2/remote?redirected=true':

   Does the IP address match the Genetec Media Gateway address?
   
   If not then make sure the MediaGatewayHost value in the Genetec Router Config file is correct. Save and Restart the service.