Alarm Queue

Have more questions? Submit a request

Alarm Queue

Incoming Alarms Events are displayed here in the queue, in priority order. Each Alarm includes the following information: 

  • How long ago the event was triggered
  • Where the event occurred
  • The name of the event
  • The alarm priority
  • How many times the alarm has been triggered

When there are active Alarms in the queue, a red border will periodically flash around the SureView window. If sound is enabled, you will also hear an alarm sound (How do I mute the alarm sounds? )

The Alarm queue displays a list of Alarm events that need to be handled.


Important Note: Alarm Processing can't be used in multiple tabs or windows at the same time on the same computer. This includes trying to open multiple Event Searches or multiple Alarm Processing windows/tabs (you can't use Event Search and Process Alarms at the same time).




Important Note - Alarm Grouping

An Alarm Event is one or more individual Alarms records grouped to be processed together. This allows operators to handle multiple triggers for the same Area/Site as a single Event

How alarms are grouped depends on the individual alarm settings and controlled by your Administrator - See Alarm Setup



An intruder is walking around an Area. As they walk they are triggering multiple alarms from different detectors and cameras. All of these alarms are automatically grouped together and added into the queue as a single Event to be processed.  When the operator starts processing the Alarm Event they will be able to see each individual alarm and all of the associated alarm clips.




Each event in the queue will show how long ago the first Alarm for that event came in, the Area in which the Alarm is taking place, the name and type of the highest priority Alarm in the event, and how many Alarms are grouped into this event. 

By default, this queue is sorted by priority (highest priority at the top) then age. If two or more Alarms have matching priority, it will show the oldest Alarm at the top. 

By clicking the column headers, you can sort by that column. Clicking on the column again will first reverse the order, and then reset the sort back to default. 

Clicking on an event in the queue will allow you to claim it and start handling it—it will also remove it from the active Alarm queue for all other Users, and move you into the response screen. 


Process an Alarm Event

You can start processing an alarm in three different ways

  1. Click the individual Alarm Event you want to process
  2. Click the "Top Priority" button - this will start processing the highest priority alarm event
  3. Use the keyboard shortcut "SHIFT+P" - this will start processing the highest priority alarm event




For each event, you may also see a number of other "Action" icons which provide quick actions or hover information for the operator.



Icon Description Action

An operator started processing the event but it was returned to the queue without being closed. This may happen if the Operator left / parked the event or it timed out due to inactivity

Hovering over the icon shows who last processed the alarm and when.


Event Location Map Pin

Clicking the pin will focus the Alarm Queue map to the event's location


Articles in this section

Was this article helpful?
0 out of 0 found this helpful



Please sign in to leave a comment.