Alarm SLAs

Alarm SLAs (Service Level Agreement) define how long an alarm event can remain in the queue before it’s overdue and is reported as an SLA breach (i.e The Response Time). They are configured by your Surview Administrator and can be set against individual alarms, alarming devices, alarm types, or entire areas. 

Any Alarm Event that breaches it's given SLA can be reported on within Sureview Insights

Any alarm event with an associated SLA will show a countdown timer in the SLA column. This shows how long you have to start processing the alarm event before it breaches the configured SLA

When there is only a minute left, the SLA will turn yellow to alert the operator as show below.

If an alarm event breaches it's SLA (the timer has reached zero) it will turn red