When all alarms have been acknowledged and all required actions have been completed, the event can be closed out. This is done by clicking the “End” button on the right of the Command Corner.
When Ending an Event the user must choose an Outcome Category that best describes the Alarm Event that they just processed.
The list of Event Categories are configured by your administrator in the Event Category Setup page this will be based on your own organisation requirements and use cases.
The End button will remain disabled (see screenshot below) until the following conditions have been met
All Alarms have been acknowledged
This can be done by clicking on the red alarms in the queue individually or by using the "Ack All" button.
All Required (red) actions steps have been completed
These are the standard operating procedure steps on the right hand side. any Red steps will need to be completed. Any black steps are optional.
All Restorable Alarms have been Restored (Advanced Class 3 Alarm Integrations Only)
Alarms that require restores such as a "Door Held Open" followed by a "Door Held Open Restore" will remain unrestored until the corresponding restore alarm is received. Operator are able to "Force Restore" individual alarms by clicking on the Restore button and providing a reason for applying the force restore.
Note: This is only for customers using advanced class 3 alarm integrations such as Access Control systems.