End Event
Overview
Once an operator has fully processed the alarm event and is ready to close the incident they can use the END button in the top right corner of the screen
When Ending an Event the user must choose an Outcome Category that best describes the Alarm Event that they just processed.
The list of Event Categories are configured by your administrator in the Event Category Setup page this will be based on your own organisation requirements and use cases.
The End button will remain disabled (see screenshot below) until the following conditions have been met
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All Alarms have been acknowledged
This can be done by clicking on the red alarms in the queue individually or by using the "Ack All" button.
Note: Ack All will only acknowledge alarms that were in the event at time the button was pressed. If new alarms come in after the button was clicked the Operator will still need to Ack the new alarms (by clicking them individually or press sing the Ack All button again) -
All Required (red) actions steps have been completed
These are the standard operating procedure steps on the right hand side. any Red steps will need to be completed. Any black steps are optional. -
All Restorable Alarms have been Restored (Advanced Class 3 Alarm Integrations Only)
Alarms that require restores such as a "Door Held Open" followed by a "Door Held Open Restore" will remain unrestored until the corresponding restore alarm is received. Operator are able to "Force Restore" individual alarms by clicking on the Restore button and providing a reason for applying the force restore.
Note: This is only for customers using advanced class 3 alarm integrations such as Access Control systems. -
The user is in control of the event
The End button can only be used by the user / operator who is actively in control of the event If there are multiple users within an event only one will be marked as being in Control. This is indicated by a highlight circle around the user's initials
Quick Guide - Ending an Event
Important: The End button will remain disabled until all of the necessary steps have been completed.
Step 1 - Confirm you are in control of the Event as indicated by the highlighted user initial circle. Only the user who is in control will be able to use the End button Control will be passed to another user if the controlling user Leaves the event (with the Leave button).
Step 2 - Acknowledge all alarms by clicking each one individually or pressing the "ACK ALL" button
Step 3 - Complete any required (red) action steps. If there are no red action steps then you can skip this
Step 4 (Advanced Class 3 Alarm Integrations Only) - Wait for any Restore alarms to be received (if an alarm is Bold and underlined it means it's waiting for a restore alarm). Alternatively use Force Restore on any restorable alarms (the Red Bell Icon)
Step 5 - Press the END button
Step 6 - Choose a category (such as "Authorised Persons - Staff on Site” or “Intruder - Criminal Activity) and press OK.
Optionally you can add extra notes in the Notes box
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