Actions

The Actions side bar provide instructions or guidance to operators when handling alarm events. Actions are configured by your administrators in the Acton Setup screen and are dynamic based on the type of alarm (or individual alarm point)

Required vs Optional

Action Steps highlight in red are required steps - These must be completed before the event can be ended

Action steps with a black background are optional - these steps can be completed as needed but won't stop a user from Ending the Event (assuming the other Event End Conditions are met)

Logic Flow

Action Steps can be configured to follow a logical flow which will present the user with difference choices depending on their answers.  For example if an operator answers the question "Is there a person present in the Relevant Media?" the step that follows is going to depend on if they've selected Yes or No

Action Step Types

Below is a list of the different possible action step types a user may encounter

• Basic
  Display a given message to the operator with an Tick Box that the operator would need to select to continue.
  
• Yes/No
  Ask the operator a Yes / No question - this is often combined with the conditional "Action Triggers" in order to create branching logic
  
• Input
  Ask the operator to enter text into a multiline input box
  
• URL
  This will show the operator a Link that they will need to click to continue. This can be any URL format including a normal web address, an internal intranet address or even a mailto email link
  
• Call Contact
  This will show the operator a list of the available area contacts with their contact details with a given Role (i.e. "First Aider") 
  
• Download SitRep
  This will show the operator the "Download Situation Report" button
  
• Raise to Case Management
  This would provide a button for the operator to raise the particular event to SureView Cases with a summary note.
  Note: This is only applicable to customers with a SureView cases account
  
• Event Outcome
  This allows the action step to automatically set the appropriate event closure category when completing the action step
  
  It has multiple customisable advanced options including
  • Acknowledge All Alarms
    When the user completes the action step it automatically Acks All alarms (without the operator needing to ack each alarm individually or use the "Ack All" button)
  • Force Restore all Alarms
    Automatically force restore any alarms that are awaiting a restore signal (e.g. "Door Held Open" waiting for a "Door Held Open - Restore" alarm for when the door closes
  • Skip Required Actions
    Skip any other "required" action steps - overriding the normal required action plan process.
  • Skip Event End Dialog
    Immediately close the event when the action step has been completed without needing the popup "Close Event" dialog to appear
  • Set Category Note
    Auto-fill the extra outcome note (the operator is able to edit this as needed)
    
    If all these advanced options are combined then this action step can be used to immediately close an event with one button click (the action step) - clearing any alarms and returning the operator to the main alarm queue
    

• Change Priority
  Allow the operator to change the overall priority of the event and optionally return it to the queue. This is useful if an operator needs to escalate an alarm by increasing it's priority and sending it back to the alarm queue for the appropriate operator groups to process.
  
  

   

Add Action from Library

Actions are assigned to Events automatically but as situations change a user may need to bring in new action plans or procedures into the event.  To do this the user should click the "Add Action from Library" button. This shows the Action List and allows the user to choose any additional steps or plans to include

Add Action to new category

The "Add action to new category" provides users (with the appropriate permissions) to manually add entirely new custom steps to this event. The custom action steps are saved just for this one event and not added to the wider Action Library

Assigning Actions

Action Steps or an entire Action Plan can be assigned to individual users to complete. This is particularly useful if there are multiple users collobrating within a single Alarm Event.

Click the "Assign" button and choose who should be responsible for completing the steps

Once assigned, the steps will show the initials of the user who is responsible for completing them. If a step has been assigned to an individual, the action buttons such as "Complete" or "Yes / No" will only be shown to that person.

Copying Completed Actions

Once an action has been completed you can expand it by clicking the Arrow button (if it's not already expanded) then click the Copy button to copy the completed action text into clipboard.