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Release 14 (2023) - 29th August
Minor maintenance update
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Fixes & Improvements
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Media Matrix: Improvements to how the media matrix handles large camera quantities to provide a more seamless user experience, and reduce load times.
- Alarm Setup: Updates alarm setup to automatically refresh the data after making changes (such as adding or editing an alarm point). This means that users don't need to refresh the page manually to see any recent changes.
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Release 13 (2023) - 10th August
This is another maintenance focused update which makes major improvements to Scaling as well as some smaller improvements and fixes
Fixes & Improvements
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Scaling Improvements: Additional scaling efficiency improvements
- Sync Setup: The Setup Screen now automatically updates when a sync has occurred (so a user doesn't need to refresh the page or close/open the Setup Dialogue)
- Setup Save: Fixes an issue in Setup where conflicting "success" "failure" messages were being shown when saving device changes.
- Permissions: Fixes a User Interface issue with "User View" permission role which makes it appear that you can make edit changes when you can't.
- Insights: Fixes issue with "clear" button not being enabled after a user selects Closure Code (category) filters.
- Area Setup: Improves caching for Area Setup so changes made with Bulk Import are visible immediately (without the need for a page refresh)
Release 12 (2023) - 11th July
This is a maintenance focused update which makes major improvements to Scaling as well as some smaller improvements and fixes
Fixes & Improvements
- Scaling Improvements: - Back-end updates to improve efficiency including: Caching Changes, Data Clean up and Database updates.
- Video Tours: Increased the max length of the Tour Step Title from 50 to 250
- Email Alarm Images: Improvement in JPEG attachment decoding (JPEG vs JPG file-types)
- Location Data Decoding: Improves the auto-matching of Location data in generic email alarms
- Alarm Mapping: Fixes issue with how gps data from incoming alarms is saved
- Insights Reporting: Fixes issue when applying different timezones to grouped alarm data.
- Insights API: Resolves issue with using API to request reporting data against AutoHandled Events
- Media Matrix: Resolves highlighting issue with the Clips Menu in the Media Matrix Sidebar
- Category Update: Resolves issue when changing Event Categories that had been previously disabled
Release 11 (2023) - 19th June
This update focuses on fine-tuning our existing features for improved efficiency on large scales.
One major improvement we would like to highlight is regarding how Alarm pins are loaded in the map. From now on all alarm pins will instantly load even when there's a extremely large number of alarms in the queue.
Fixes & Improvements
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Mapping: Major improvement to Map Alarm Pin Loading - All visible pins now load immediately rather than sequentially
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Scalability: Improvises the efficiency of OpsLink detection
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Scalability: Improvises the efficiency of Camera stream technical logging
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Scalability: Improves the efficiency of how Device Details are loaded
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Area Syncing: Improves error reporting on Area Sync Systems
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Email Alarms: Resolves issue with decimal Latitude,Longitude decoding.
Release 10 (2023) - 6th June
New Features
Status
Introducing the newest feature of SureView Response, Status.
Status is designed to provide your operations teams insight into the current status and general health of the devices and systems you monitor. Whether you’re streaming video, monitoring IoT devices, receiving business risk alerts, or monitoring anything with an IP address—SureView Status elevates your ability to monitor the health of all security sub-systems.
Availability
Early access to this new feature is now available to you upon request. Full availability will be turned on by default for all accounts on Thursday June 15, 2023. The permissions to access this new feature will only be available to System Administrators.
If you have any questions or need to speak with a SureView engineer, please submit a request
Learn More- Status Support Page
Show Status of Mobile Users in Response
When an operator shares an event the current status of the Field Ops Mobile User will now be displayed alongside their name. Additionally if the operator hovers over the mobile user/assets location on the map the tooltip will also show the mobile user's current status
Fixes & Improvements
- Manual Raise: Set's Manual Raise event types to "Not Grouped" by default
- Reporting: Resolves issue with Activity Report when requesting historic data (>12 months)
- Reporting: Adds "excludeAutoHandled" parameter to ActivityReport API to allow users to optionally include or exclude autohandled alarms from API Report Data.
- Advanced Device Setup: Resolves issue with field change detection on the "Edit Camera Properties" Save button
- iOS App: Resolves display issue with uploaded photo orientation (portrait vs landscape)
- Performance: Improves performance when searching for historic events by Area / Site
- Bulk Area Import: Removed legacy “ManualTourActionPlan” field.
- Camera Tours: Increased the max title length for Camera Tours.
Release 09 (2023) - 24th May
Fixes & Improvements
- Event Sharing: Resolves issue with the Event Share banner showing the Invitee name rather than the Inviter
- Email Alarm Viewer: Adds additional email format compatibility to the Email Alarm Viewer
- OpsLink+: Improves Transcoding Detection for OpsLink+ Device Streaming
- RTSP Cameras: Resolves issue with character encoding for RTSP Cameras
Release 08 (2023) - 3rd May
Fixes & Improvements
- Report API: added "LastUpdated" filter for advanced Report API users
- Restorable Alarms: Improves processing of Restore Detection for Restorable (most commonly Access Control) alarms
Release 07 (2023) - 13th April
Fixes & Improvements
- Area Sync: Increases the character limit of the Area Sync Identifier from 200 to 2000 . This provides greater flexibility when syncing Areas against large scale systems.
- Mapping: Resolves issue with alarm map pins for HTTP Alarm generated triggers
Release 06 (2023) - 23rd March
Throughout the next couple of weeks we'll be rolling out a new features that we are excited to share. If you'd like early access (or would like to opt-out) please contact our team.
New Features
Contact Inheritance
This feature makes it easier to assign contacts to multiple Areas within your area tree.
When "Inherited" is ticked then the contact will be assigned to the selected Area as well as all other areas underneath
An Area's contact will be shown in the "Area Details" view as well as the "Call Contact" action step (if configured)
Fixes & Improvements
- Insights: Resolves intermittent loading issue with "Alarm Event List" report
- Insights: Improvements on data processing and scaling resulting in faster report generation against large queries
- Event Search: Background optimisations when searching by Area
- Event Share: Background optimisations in resource usage when events are shared with multiple users
Release 05 (2023) - 16th March
Fixes & Improvements
- Map: Improved how Camera Pins are displayed on the map with Areas that have multiple floors.
- Optimisations: Background optimisations with regards to SureView Engineer Support Access
Release 04b (2023) - 8th March
Fixes & Improvements
- Alarm Clips: Improvements to processing attached JPG images with a non-standard resolution and image ratios
Release 04 (2023) - 1st March
Throughout the next couple of weeks we'll be rolling out quite a few new features that we are excited to share. If you'd like early access (or would like to opt-out) of any of the following new features, please contact our team.
New Features
Map Area Pins
The map will now automatically show you the location of all your areas with a toggle-able Area Pin
Clicking on an Area pin will pop-out information about the Area, including the address and key contacts.
Alarm Queue Map - Automatic Alarm "Area" Location
This feature has been available for some users for a while, and is now ready to roll out to all accounts by default.
As well as detecting alarm locations from the alarm data or mapped alarm points SureView will now be able to use the location of the associated Area to ensure that all incoming alarms will always have a location pin on the queue map.
Event Processing Map - Update Alarm Location
This feature has been available for some users for a while, and is now ready to roll out to all accounts by default.
Users with the “Allow the user to update the event location pin” permission will now be able to manually move the alarm pin during an alarm event. This is helpful when the initial information about the location of the event changes and needs to be updated.
Media Matrix - Auto Populate
This feature has been in use by a number of customers for some time, and is now ready to be released to all accounts. In cases where there are multiple alarms within the event, Media Matrix will now automatically populate up to 9 clips from all alarms—without the operator needing to manually click each alarm individually.
In the example below two alarms were received—an access denied followed by a door forced. The clips from both alarms will load automatically, rather than just the first one.
The operator still has complete control, and is able to change any media matrix cell with a different live camera or alarm clips as required.
If your operation prefers to work with the previous style, where operators manually choosing the clips to view one alarm at a time, please contact SureView Support and we’ll be able to switch your Media Matrix settings back to manual.
Action Plans - Call Contact
Your Action Plans can now be used to guide operators to communicate with your Area contacts - Thank you Roger West for the Feature Request
Fixes & Improvements
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Event Queue: Legacy Patrol/Tour UI references have been removed. Instead of using "Manual Tour" to open an area, the "Manual Raise" button should be used instead. (see FAQ page for details)
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User Setup: Removed the legacy “Area” field from the add/edit user setup window.
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Alarm Setup: The “Standards based” HTTP Alarms tab is now enabled by default for all customers.
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Media Matrix: Fixes an issue with portrait images uploaded via the Field Ops app, so that the image is now oriented correctly when displayed in Media Matrix.
- Event Processing: If two operators are handling an alarm event at the same time, when the primary operator leaves, they will now automatically pass control to the other—without needing an additional confirmation prompt. The prompt will only appear if there are three or more operators within the same alarm event.
Release 03 (2023) - 15th February
Fixes & Improvements
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Background optimisations with regards to:
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Data retention and processing (Housekeeping)
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Map Layer processing
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User session caching
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Fix to Event Search showing the same event multiple times
Release 02 (2023) - 30th January
New Features
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Action Plans: URL step type can now be used with any link prefix (including mailto: for automatic email links) - Thank you Roger West for the Feature Request
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Event Search: You can now search by time as well as date - Thank you Roger West for this Feature Request
Fixes & Improvements
- Site Monitor: Now uses latitude,longitude coordinates (if available) rather than area address when centring on area.
- Insights: Improved loading on Event List Report when complex filters are applied
- Media Matrix: Camera detection in place to prevent the same camera loading multiple times in cases where the camera has been both manually linked to an alarm and has been mapped near by.
- Action Plans: Action Plans are now collapsed by default (making it easier to scroll through a large collection of action plans) - Thank you Roger West for the Feature Request
- Event Search: Selected Events are now highlighted in the side bar - Thank you Roger West for the Feature Request
Release 01 (2023) - 12th January
New Features
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Media Matrix: Added button to open Media Matrix window (in addition to the existing auto pop-up and ALT+M keyboard shortcut)
- Media Matrix: Auto Pop-up can now be disabled. Please submit a request to the SureView Support team if you need this preference set for your SureView account.
Fixes & Improvements
- Login Screen: EULA acceptance text added to login screen
- Action Plan: Page focus no longer moves back to the top of the page after step completion.
- Reports: Historic events handled by users that have since been deleted are now included in the "Activity Report" type reports.
- Bulk Add Alarms: Action Plan field is no longer compulsory when bulk importing alarm points.
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