What's New in 2023?

Do you have any feature ideas that you'd like to see implemented into SureView Response? Don't hesitate to submit them to our team using the Feature Request Forum.

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Release 06 (2023) - 23rd March

Throughout the next couple of weeks we'll be rolling out a new features that we are excited to share. If you'd like early access (or would like to opt-out) please contact our team.

New Features

Contact Inheritance

This feature makes it easier to assign contacts to multiple Areas within your area  tree.

When "Inherited" is ticked then the contact will be assigned to the selected Area as well as all other areas underneath

An Area's contact will be shown in the "Area Details" view as well as the "Call Contact" action step (if configured)

Fixes & Improvements

• Insights: Resolves intermittent loading issue with "Alarm Event List" report
• Insights: Improvements on data processing and scaling resulting in faster report generation against large queries
• Event Search: Background optimisations when searching by Area
• Event Share: Background optimisations in resource usage when events are shared with multiple users

Release 05 (2023) - 16th March

Fixes & Improvements

• Map: Improved how Camera Pins are displayed on the map with Areas that have multiple floors.
• Optimisations: Background optimisations with regards to SureView Engineer Support Access

Release 04b (2023) - 8th March

Fixes & Improvements

• Alarm Clips: Improvements to processing attached JPG images with a non-standard resolution and image ratios

Release 04 (2023) - 1st March

Throughout the next couple of weeks we'll be rolling out quite a few new features that we are excited to share. If you'd like early access (or would like to opt-out) of any of the following new features, please contact our team.

New Features

Map Area Pins

The map will now automatically show you the location of all your areas with a toggle-able Area Pin

Clicking on an Area pin will pop-out information about the Area, including the address and key contacts.

Alarm Queue Map - Automatic Alarm "Area" Location

This feature has been available for some users for a while, and is now ready to roll out to all accounts by default.

As well as detecting alarm locations from the alarm data or mapped alarm points SureView will now be able to use the location of the associated Area to ensure that all incoming alarms will always have a location pin on the queue map.

Event Processing Map - Update Alarm Location

This feature has been available for some users for a while, and is now ready to roll out to all accounts by default.

Users with the “Allow the user to update the event location pin” permission will now be able to manually move the alarm pin during an alarm event. This is helpful when the initial information about the location of the event changes and needs to be updated. 

Media Matrix - Auto Populate

This feature has been in use by a number of customers for some time, and is now ready to be released to all accounts.  In cases where there are multiple alarms within the event, Media Matrix will now automatically populate up to 9 clips from all alarms—without the operator needing to manually click each alarm individually.

In the example below two alarms were received—an access denied followed by a door forced. The clips from both alarms will load automatically, rather than just the first one.

The operator still has complete control, and is able to change any media matrix cell with a different live camera or alarm clips as required. 

If your operation prefers to work with the previous style, where operators manually choosing the clips to view one alarm at a time, please contact SureView Support and we’ll be able to switch your Media Matrix settings back to manual.

Action Plans - Call Contact
Your Action Plans can now be used to guide operators to communicate with your Area contacts - Thank you Roger West for the Feature Request

Fixes & Improvements

• Event Queue: Legacy Patrol/Tour UI references have been removed. Instead of using "Manual Tour" to open an area, the "Manual Raise" button should be used instead. (see FAQ page for details)
  
  
• User Setup: Removed the legacy “Area” field from the add/edit user setup window.
  
  
• Alarm Setup: The “Standards based” HTTP Alarms tab is now enabled by default for all customers.
  
  
• Media Matrix: Fixes an issue with portrait images uploaded via the Field Ops app, so that the image is now oriented correctly when displayed in Media Matrix.
  
  
• Event Processing:  If two operators are handling an alarm event at the same time, when the primary operator leaves, they will now automatically pass control to the other—without needing an additional confirmation prompt. The prompt will only appear if there are three or more operators within the same alarm event.

Release 03 (2023) - 15th February

Fixes & Improvements

• Background optimisations with regards to:

  • Data retention and processing (Housekeeping)

  • Map Layer processing

  • User session caching

• Fix to Event Search showing the same event multiple times

Release 02 (2023) - 30th January

New Features

• Action Plans: URL step type can now be used with any link prefix (including mailto: for automatic email links) - Thank you Roger West for the Feature Request
  
• Event Search: You can now search by time as well as date - Thank you Roger West for this Feature Request
  

Fixes & Improvements

• Site Monitor: Now uses latitude,longitude coordinates (if available) rather than area address when centring on area.
• Insights: Improved loading on Event List Report when complex filters are applied
• Media Matrix: Camera detection in place to prevent the same camera loading multiple times in cases where the camera has been both manually linked to an alarm and has been mapped near by.
• Action Plans: Action Plans are now collapsed by default (making it easier to scroll through a large collection of action plans) - Thank you Roger West for the Feature Request
• Event Search: Selected Events are now highlighted in the side bar - Thank you Roger West for the Feature Request

Release 01 (2023) - 12th January

New Features

• Media Matrix:  Added button to open Media Matrix window (in addition to the existing auto pop-up and ALT+M keyboard shortcut)
  
  
• Media Matrix: Auto Pop-up can now be disabled. Please submit a request to the SureView Support team if you need this preference set for your SureView account.

Fixes & Improvements

• Login Screen: EULA acceptance text added to login screen
• Action Plan:  Page focus no longer moves back to the top of the page after step completion.
• Reports: Historic events handled by users that have since been deleted are now included in the "Activity Report" type reports.
• Bulk Add Alarms: Action Plan field is no longer compulsory when bulk importing alarm points.